Hello Mr. Eason,
I'm writing to tell you how impressed my wife and I are with your staff and company.
We moved into a new home in St. James back in September of 2017. We had a back-up generator installed due to medical needs. We recently discovered a service needed light on the side of our unit and asked neighbors with generators who they've used and if they were satisfied with the service they received. Your company, Cape Fear Generators, was the name we heard most for reliable and professional service.
We contacted your office and spoke to Crystal. She was very friendly, professional and answered all our questions satisfactorily which gave us confidence that we were dealing with "the right company". She arranged for Jimmy to visit our house, evaluate our system, and make recommendations to keep our generator running reliably. like Crystal, Jimmy was what we were praying for. His knowledge, patience in answering questions, and professionalism, also gave us confidence that your company and staff would be a good fit for us.
Unfortunately, our experience with contractors and home services has been disappointing and stressful way too often here in Brunswick county. So, finding staff like yours is a relief for something so critical to us. We plan on signing the service agreement that was offered to us and look forward to doing business with Cape Fear Generators.
Thanks, and Merry Christmas to you, your family, and staff.
Jim & Anne Robertson